Service Center
From selection advice to installation training and long-term maintenance, MRK supports the equipment throughout its life: free factory repairs for two years from installation, and lifetime maintenance afterwards.
Six service commitments
Two years free repair
Free repairs by factory-trained engineers for two years from installation.
- Free repair of faults not caused by misuse
- Factory engineers on site
- Genuine spare parts
Lifetime maintenance
Lifetime maintenance after the warranty period, with continuing spare parts and technical support.
- Long-term spare-parts supply
- Technical response
- Remote fault diagnosis
Nationwide response network
Five sales centers — Shanghai, Beijing, Guangzhou, Changsha and Chengdu — respond locally.
- Five sales centers
- Local service
- On-site installation by engineers
Installation, commissioning and training
On arrival we install, commission and train your staff so they can operate independently.
- On-site installation
- Operator training
- Routine care guidance
Technical documentation
Brochures, specification sheets, manuals and safety instructions.
- Product catalogue
- Specification sheets
- Manuals
Selection and solution advice
Engineers recommend a model based on sample type, volume and temperature requirements.
- Sample assessment
- Model and rotor configuration
- Volume purchasing
Service process
Five steps from requirements to long-term maintenance.
Requirements discussion
Confirm sample type, batch volume, temperature requirements and budget range.
Selection and quotation
Model recommendation, rotor configuration list and formal quotation.
Contract and delivery
Shipment within the agreed lead time after order confirmation, with transport and on-site acceptance support.
Installation and training
Engineers install and commission on site and complete operator training.
Service and maintenance
Free repairs for two years, then lifetime maintenance and spare-parts supply.
Downloads
Brochures, specification sheets and manuals can be downloaded directly; contact us for anything else.
- MRK Centrifuge Product Catalogue (PDF) PDF document 271 KB Download
- MG20A Benchtop High-Speed Centrifuge Specification Sheet PDF document 266 KB Download
- MGL16M Benchtop High-Speed Refrigerated Centrifuge Manual PDF document 268 KB Download
- Centrifuge Safety and Routine Maintenance Guide PDF document 270 KB Download
FAQ
If the equipment misbehaves,Need technical support?
Send us the model, serial number and symptoms, and an engineer will diagnose the problem and propose a solution.